Privacy Policy

1. Introduction

Red Maple Clinic (hereinafter referred to as "the Clinic") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our inquiry/appointment forms.

The Clinic is located in Japan and operates in accordance with the Act on the Protection of Personal Information (APPI) of Japan.

2. Information We Collect

When you use our website or services, we may collect the following types of personal information:

• Name
• Contact information (email address, phone number)
• Country of residence
• Health information (symptoms, medical history, allergies, etc.) that you voluntarily provide in the inquiry form

3. How We Use It

We use this information to provide medical assistance and health assessments, connect you with authorized healthcare professionals, improve our services, functionality, and overall user experience, and communicate important updates related to your consultations or assessments. We also process this information to ensure safety, security, and compliance with applicable healthcare laws and regulations.

We do not sell, rent, or trade your personal or medical information to any third parties.

4. Data Security

We implement appropriate technical and organizational safeguards, including strict security measures, to protect your personal information from unauthorized access, loss, or leakage. Access to personal data is limited to authorized medical and administrative staff on a need-to-know basis to ensure the safe and proper delivery of care.

5. Data Retention

We retain your personal and medical information only as long as necessary to:

• Deliver services effectively
• Fulfill medical, legal, or regulatory obligations

When data is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

6. Your Rights

You have the right to access your personal information, request correction of inaccurate or incomplete data, request deletion of your information (subject to applicable legal and medical retention obligations), and withdraw your consent at any time. To exercise any of these rights, please contact us.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality and performance
• Understand user behavior and usage patterns
• Enhance user experience

You may manage or disable cookies through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal data from minors without such consent.

9. Disclosure to Third Parties

Our platform may include links to third-party websites or services, for which we are not responsible for the privacy practices or content; we encourage users to review their policies separately. We do not disclose personal information to third parties without your consent, except when required by law or when necessary to protect human life or health, such as in emergency medical situations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes indicates acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: